Dynamic Branching in Vlocity OmniScript is used for what purpose?

• A. To allow users to skip irrelevant questions
• B. To improve performance during data loading
• C. To change the action based on user input
• D. To create static forms for data entry

Answer: (C)

Dynamic Branching in Vlocity OmniScript is a powerful feature designed to enhance the user experience by enabling the flow of the script to change based on user input. This means that when a user provides a specific answer to a question, the OmniScript can adjust the subsequent questions or actions accordingly. This capability ensures that users are only presented with relevant options, making the interaction more intuitive and streamlined.

For example, if a user indicates they are looking for a specific type of service, the Dynamic Branching can ensure that only the relevant follow-up questions related to that service are presented, while skipping over unrelated questions. This not only enhances user engagement but also optimizes the data gathering process by focusing on what is pertinent to the user's situation.

The other options introduced, while they pertain to user interactions and data handling, do not accurately capture the essence of Dynamic Branching. Dynamic Branching specifically relates to altering the path within the script based on the user's responses, rather than merely skipping questions, improving performance, or creating static forms.