How can real-time callouts be made in Vlocity OmniScript?

• A. Using Visualforce pages
• B. Through integration procedures
• C. By using Salesforce Workflows
• D. By connecting with external servers

Answer: (D)

Real-time callouts in Vlocity OmniScript are achieved by connecting with external servers. This functionality allows OmniScripts to interact with third-party systems in real-time, enabling dynamic data retrieval and processing during the customer's journey. When an OmniScript needs to fetch or send data while it is in use, such as when a user fills out a form or requests information, connecting to external servers provides the flexibility to perform these operations directly.

Integrating with external servers typically involves API calls that fetch or push data as needed. This capability enhances the user experience by allowing seamless interactions and updates without requiring page reloads or navigational interruptions.

The other options, while relevant to the Salesforce ecosystem, do not specifically relate to making real-time callouts within the context of OmniScript. Visualforce pages are primarily used for creating custom interfaces, and Salesforce Workflows automate processes without real-time data interactions. Integration procedures, although capable of handling data integrations, are usually designed for asynchronous processes rather than direct real-time callouts within an OmniScript. Thus, connecting with external servers is the most direct and effective method for achieving real-time integrations in this context.