How does Vlocity enhance Salesforce's capabilities?

• A. By adding game-like features to the interface.
• B. By integrating social media functionalities.
• C. By adding industry-specific functionality and features.
• D. By automating all manual processes.

Answer: (C)

Vlocity enhances Salesforce's capabilities primarily by adding industry-specific functionality and features. This specialization allows organizations in various sectors, such as telecommunications, insurance, health, and financial services, to utilize tailored solutions that address their unique business challenges and requirements.

Vlocity provides pre-built applications and components that align with industry best practices, enabling faster implementation and reducing the need for extensive customization. By leveraging these industry-specific capabilities, businesses gain the ability to create more relevant customer experiences, improve operational efficiency, and ultimately drive better outcomes.

While integrating social media functionalities and game-like features may offer additional engagement opportunities, they do not specifically address the unique needs and intricacies of different industries, which is central to Vlocity's value proposition. Additionally, automating all manual processes is a broad statement and not the primary focus of what Vlocity offers, as its enhancements are more about bespoke solutions rather than generalized process automation.