How does Vlocity handle integration with external systems?

• A. Through REST APIs only
• B. Using Integration Procedures
• C. Via direct database connections
• D. By manual export and import of data

Answer: (B)

Vlocity, which is built on the Salesforce platform, provides a robust mechanism for integrating with external systems using Integration Procedures. These are powerful tools within Vlocity that allow for orchestrating complex integrations by defining a series of steps to retrieve, transform, and send data to and from external systems.

Integration Procedures allow you to connect with various data sources through different protocols like REST and SOAP, enabling seamless data flow between Vlocity applications and third-party systems. This flexibility ensures that businesses can efficiently automate processes and synchronize data without having to rely on manual methods.

In contrast, relying exclusively on REST APIs would limit the integration capabilities to only that protocol, ignoring other possibilities presented by various other data sources or actions that might be required. Direct database connections are often less secure and manageable, and manual export and import methods can be error-prone and inefficient for real-time operations. Thus, utilizing Integration Procedures provides a more comprehensive and efficient approach to integration in the Vlocity ecosystem.