What tool is used to build user interfaces in Vlocity?

• A. Flow Builder
• B. OmniScript
• C. Lightning Components
• D. Visualforce

Answer: (B)

In Vlocity, OmniScript is the primary tool designed specifically for building user interfaces tailored to enhance customer interactions and improve user experiences. OmniScript allows developers and administrators to create guided interactions without needing to write complex code. It employs a declarative, drag-and-drop interface that enables the construction of dynamic forms and workflows that can interact with backend data sources and system events. This is particularly useful in Vlocity’s context, as it is oriented towards delivering industry-specific solutions, especially in sectors like telecommunications, insurance, and healthcare.

Using OmniScript, developers can specify various steps in a user interaction, allowing the design of user-friendly interfaces that adapt based on user inputs, which improves engagement and conversion rates. This capability aligns closely with Vlocity’s goal of providing seamless and effective customer interaction pathways across different touchpoints.

While other tools like Flow Builder, Lightning Components, and Visualforce have their own merits, they serve different purposes. Flow Builder is primarily for creating automation processes in Salesforce, Lightning Components are intended for building custom UI components that fit into the Lightning framework, and Visualforce is a UI framework for creating dynamic web applications. However, none of these tools are specifically designed for the same guided experience and iterative engagement that OmniScript provides in the